PRIVATE AGREEMENT FOR ADMISSION TO THE AFFILIATE PROGRAM:

Eelite Equestrian, Lda, headquartered at Mata do Duque 1, Lote 2A Vale do Pau Queimado 2130-124 Benavente, Portugal, hereinafter simply referred to as EELITE EQUESTRIAN and, on the other, the AFFILIATE, Individual or Legal Entity, hereinafter referred to as simply AFFILIATE.

WHEREAS:

1. Eelite Equestrian owns an Internet domain located at www.eelite-equestrian.com, on which various products in different categories are marketed;
2. The AFFILIATE owns a domain on the Internet (the “Affiliate Panel”);

III. The AFFILIATE wishes to make available, in its own panel, links to the EELITE EQUESTRIAN site and, therefore, to participate in the Affiliate Program, whose content has been previously submitted for its analysis and approval;

The above-identified and qualified parties resolve to sign this agreement, which will be governed by the following clauses and conditions:

1. PURPOSE OF THE PROGRAM

• 1.1. The purpose of the program is to place links on the AFFILIATE’s website to the EELITE EQUESTRIAN website, thus providing the AFFILIATE with the commission for sales actually made through the link, observing the Partnership Policies in force at EELITE EQUESTRIAN, of which the AFFILIATE has full knowledge.

 

2. REGISTRATION IN THE PROGRAM:

• 2.1. The AFFILIATE declares that it has read and agrees to all terms and conditions set forth in this agreement.
• 2.2. To participate in the Program, the AFFILIATE must correctly fill in the information requested in the Registration form on the EELITE EQUESTRIAN website.
• 2.3. After registration, EELITE EQUESTRIAN will verify the URL registered by the AFFILIATE.
• 2.3.1. EELITE EQUESTRIAN reserves the right not to approve the AFFILIATE’s registration or exclude it from the program in the event of the disclosure of any material, image or content in disagreement with its Partnership Policies.
• 2.3.1.1. Sites under construction or with incomplete pages will not be approved and the registration will be cancelled, so the AFFILIATE must re-register in the Program when the site is complete and online.
• 2.3.2. If the AFFILIATE is approved by EELITE EQUESTRIAN, the latter will send the AFFILIATE an email with the link to the affiliate area that will allow the AFFILIATE to access and use the materials and information available in the affiliate panel (image bank, products for affiliates, sales and registration), subject to the Partnership Policies established for the Program.
• 2.3.3 The use of EELITE EQUESTRIAN materials by the AFFILIATE must be in strict accordance with the Policies of the EELITE EQUESTRIAN Site, which the AFFILIATE declares to be aware of.
• 2.4. The AFFILIATE is responsible for permanently updating its registration data in the EELITE EQUESTRIAN Affiliate Program, subject to changing the URL registered in the Program, which cannot be changed.

 

3. ACCESS, PRODUCT SALES:

• 3.1. Access by users of the AFFILIATE’s website to the EELITE EQUESTRIAN website will not result in any consideration between the parties, unless this access results in the conclusion of a purchase and sale operation, when then, the AFFILIATE will be entitled to the commission in the percentages and conditions set forth herein.
• 3.2. All sales made by consumers from the AFFILIATE website will be processed exclusively by EELITE EQUESTRIAN, which is responsible for the registration of the sale, for the registration of the buyer, for the collection and receipt of the price, for the delivery of the service and for the entire after-sales relationship. .
• 3.2.1. With regard to the provisions of the item above, all visitors from the AFFILIATE’s website who conclude with EELITE EQUESTRIAN the purchase of any service or simply register on the EELITE EQUESTRIANwebsite will become part of EELITE’s EQUESTRIAN customer database.
• 3.3. The AFFILIATE is responsible for updating the offer on its website, being also responsible for offers that do not comply with the promotions, values ​​​​of products and services or sales conditions practiced by EELITE EQUESTRIAN, and must therefore bear the burden arising from differences.

 

4. COMISSIONS DUE TO THE AFFILIATE:

• 4.1. The AFFILIATE will receive a commission of 10% on the net sales value of the products purchased by the visitor directed through the AFFILIATE’s website to the EELITE EQUESTRIAN website.
• 4.1.2. The commission will be levied on the net value of the sale, that is, it will not be levied on any taxes (VAT, for example), taxes (IRS and others) and shipping costs, which will be deducted from the sale value, for the purpose of applying the percentage of the commission.
• 4.1.3 Commissions will only be considered due after the sale has been charged. Sales made and eventually canceled by the consumer, for any reason, will not be considered for the purpose of remuneration or will have their value deducted, if the commission has already been paid to the AFFILIATE.
• 4.2. The commissions provided for in this instrument will only be due for sales made from the link exposed on the AFFILIATE’s website, of goods and services marketed by EELITE EQUESTRIAN. Accesses and sales made, even if coming from the AFFILIATE’s website, but directed to other EELITE AFFILIATES that maintain links present on the EELITE website will not entitle to commission.
• 4.3. The commissions due will be calculated taking into account the sales made and paid between the first and the last business day of the previous month.
• 4.3.1. All amounts due to the Affiliate, referring to commissions, will be paid between the first and eighth business days of the month following the month in which the orders were invoiced by EELITE EQUESTRIAN, in the form of an EELITE EQUESTRIAN shopping voucher, or if requested by bank transfer.
• 4.4. In case the AFFILIATE intends to receive the commissions by bank transfer, these will only be paid after receipt of the invoice / green receipt issued in the name of Eelite Equestrian, lda., with the NIF 516 810 251, where the commission must be included as a type of service . We emphasize that the value of the commission is a gross value on which the respective taxes must be levied.

 

5. EXCLUSION OF THE AFFILIATE FROM THE PROGRAM

• 5.1. EELITE EQUESTRIAN reserves the right, at any time, to terminate the EELITE Affiliate Program, which will be communicated to the AFFILIATE at least five days in advance, respecting the AFFILIATE’s right to commissions arising from sales completed and paid during the duration of the Program.
• 5.2. Notwithstanding the foregoing, EELITE EQUESTRIAN reserves the right, at any time, and without the need for prior notification, to exclude, by operation of law, the AFFILIATE from the Program in the following cases:

1. a) in case of misuse by the AFFILIATE of the name, brand, images, texts, pages, even partially, of the EELITE EQUESTRIAN website, without such use having been expressly authorized, or even if authorized, if in disagreement with the limits of authorization granted under the EELITE EQUESTRIAN Affiliate Program.
2. b) in case the AFFILIATE uses EELITE’s EQUESTRIAN e-mail marketing campaigns to disseminate and/or forward messages among its users and visitors.
3. c) in the event that the AFFILIATE uses EELITE’s EQUESTRIAN URLs and/or domains for registration in search engines, research, portals, product and price comparisons, internet communities, among others.
4. d) in the event that the AFFILIATE uses the AFFILIATE code for links, URLs, on pages and images not registered and authorized in the EELITE EQUESTRIAN Affiliate Program.
5. e) in the event that the AFFILIATE violates any of the policies of the Program and the EELITE EQUESTRIAN website.
6. f) in the event that the AFFILIATE takes down the registered URL after approval in the Program.
7. g) in the event that the AFFILIATE discloses any type of discount coupon, gift card or benefit from another EELITE EQUESTRIAN Partner, without prior authorization from the Affiliate Program.

• 5.2.1. The above hypotheses will constitute very serious infractions that will not only result in the immediate exclusion from the AFFILIATE program as well as the retention of commissions that may be due and the incidence of a non-compensatory fine, without prejudice to the right of EELITE EQUESTRIAN to sue for damages and eventual profits. outgoing.
• 5.2.1.1. In the event of exclusion for the reason described in letter “g” above, the AFFILIATE is still prohibited from registering again in the Program for a period of 1 (one) year, counting from the date of exclusion, being subject to the new exclusion from the program without prior notice. justification and retention of any commissions due.
• 5.2.2. In cases of exclusion of the AFFILIATE in the above cases or for violation of any intellectual property right, a non-compensatory fine is stipulated, which will be equivalent to 20 (twenty) times the highest commission ever paid or due by EELITE EQUESTRIAN to this affiliate.
• 5.2.3. The AFFILIATE will be informed of its exclusion in any of the above cases and, if there are commissions due, EELITE reserves the right to withhold them up to the limit of the stipulated fine. If the credit balance remains to the AFFILIATE, EELITE EQUESTRIAN will proceed with the payment to the AFFILIATE.

 

6. EELITE EQUESTRIAN PROGRAM AND SITE POLICIES

• 6.1. Any customer who buys through the EELITE EQUESTRIAN Affiliate Program or registers on the EELITE EQUESTRIAN website will be considered a customer of EELITE EQUESTRIAN and is therefore subject to the same policies as EELITE EQUESTRIAN.
• 6.2. EELITE EQUESTRIAN may change the rules and procedures of the purchase transaction at any time or service, at its sole discretion. The prices of the products, as well as their availability, will be subject to market variations and the stocks of suppliers and publishers.
• 6.2.1. EELITE EQUESTRIAN may, at any time, modify any of the terms and conditions contained in this contract, a circumstance that will be previously communicated to the AFFILIATE for acceptance.
• 6.2.2. If the AFFILIATE does not agree with the modifications, or with the operating rules and procedures or with the terms and conditions of this instrument, it is allowed to exclude it from the Program, through communication made to EELITE EQUESTRIAN in the form of clause nine. If the AFFILIATE does not oppose the suggested changes within 5 (five) days from the notification sent by EELITE EQUESTRIAN, its silence will be interpreted as acceptance of the proposed changes that will take effect on the date informed by EELITE EQUESTRIAN.
• 6.3. The disclosure of prices or any other information or promotions of EELITE EQUESTRIAN by the AFFILIATE that have not been previously approved by EELITE EQUESTRIAN is strictly prohibited, under penalty of exclusion from the Program and other sanctions provided for in this contract and the determination of possible losses and damages in its own action.
• 6.4. The operational model of the Affiliate Program provides for the creation of links from the AFFILIATE website to the EELITE EQUESTRIAN website. In the event that the parties establish the AFFILIATE’s right to disclose products marketed by EELITE EQUESTRIAN on its own page, it is agreed that the display of the products, their characteristics, prices and payment terms must correspond exactly to the content displayed on the EELITE EQUESTRIAN website, the AFFILIATE being responsible before customers, consumer protection and defense bodies, for any and all divergences, also bearing the fines, convictions, costs, fees that EELITE EQUESTRIAN may incur, without prejudice to EELITE EQUESTRIAN being authorized to immediately exclude the AFFILIATE from the Program.
• 6.5. Notwithstanding the foregoing, EELITE EQUESTRIAN reserves the right to cancel the AFFILIATE’s registration in the Program if it considers that the AFFILIATE’s website discloses any material, image or content that:

– promote any pornographic material;

– promotes or incites any form of violence;

– promotes or incites any form of discrimination, whether racial, sexual, social, religious, age, nationality;

– promotes illegal activities;

– infringes copyright or intellectual property rights.

• 6.6. The AFFILIATE’s website policy cannot be in disagreement with the policy in force on the EELITE EQUESTRIAN website.

 

7. INTELLECTUAL PROPERTY RIGHTS – TRADEMARKS, DOMAIN NAMES, PATENTS

• 7.1. Property rights over all icons, messages and other images, as well as EELITE’s EQUESTRIAN name and brands belong to it, and the AFFILIATE is expressly prohibited from modifying any of the icons, messages or other images contained in the Materials, under penalty of incurring the penalties provided for by law.
• 7.2. Due to the foregoing, the AFFILIATE is prohibited from transforming or modifying the Materials, and the AFFILIATE is obliged not to promote or facilitate any misuse of its content, in the environment of its website, or from it when such an event is impossible without the participation of the domain controller, or when simply transmitted such content, or part of it to third parties, or allowed or facilitated its reproduction, thus prohibiting any form of use not expressly authorized, under penalty of incurring civil and criminal offenses , without prejudice to the immediate exclusion of the AFFILIATE from the Program.
• 7.3. EELITE EQUESTRIAN is entitled to update or make any changes to its Materials.
• 7.4. The AFFILIATE is expressly prohibited from transferring any rights or obligations under this Agreement.
• 7.5. Once the Program is terminated or the AFFILIATE is excluded for any reason, the AFFILIATE is obliged to remove from its website all links and other Materials belonging to EELITE EQUESTRIAN.

 

8. RESPONSABILITY OF THE PARTIES

• 8.1. The AFFILIATE is solely responsible for the development, operation and maintenance of its website and for all content, information, images and messages presented therein, exempting EELITE EQUESTRIAN from any and all liability in relation to such content.
• 8.1.1. EELITE EQUESTRIAN will only be responsible for product indications that may be made available on the AFFILIATE’s website if and when provided by EELITE EQUESTRIAN.
• 8.2. The AFFILIATE is responsible for ensuring that the insertion of any material on its website does not violate or infringe the rights of third parties (including copyright, trademarks, and other intellectual and image property rights), and for ensuring that the material placed on the AFFILIATE your site does not contain defamatory or illegal content, that is, contrary to EELITE’s EQUESTRIAN Policies.
• 8.2.1. EELITE EQUESTRIAN, in turn, assures the AFFILIATE that all Material that may be made available to the AFFILIATE for insertion on its website is its property and that it holds all the rights and authorizations necessary to safeguard the AFFILIATE’s liability and keep it immune to any claim based on infringement of copyright, trademarks and any other intellectual property and image rights.
• 8.3. Due to the foregoing, the AFFILIATE assumes full responsibility for the effects arising from any allegation of legal or contractual breach made by Internet users or any third parties, directly or indirectly related to the AFFILIATE’s Website and/or its contents, exempting EELITE EQUESTRIAN from any liability in connection with such relationships and claims.
• 8.3.1. Any and all claims, in judicial or extrajudicial proceedings, presented against EELITE EQUESTRIAN, alleging violation of any rights of third parties or infringement of any legal or contractual provision, directly or indirectly related to the AFFILIATE’s website and/or its contents, will be communicated. immediately to the AFFILIATE, who agrees, from now on, to assume the defense of EELITE EQUESTRIAN in the judicial process, committing, from now on, to pay all expenses related to the process, including costs and fees of the process, as well as the sentencing funds, understood as such, for example, those corresponding to losses and damages, loss of profits, indemnities, loss of suit or any other amounts that EELITE EQUESTRIAN may be ordered to pay.
• 8.4. To allow the proper functioning of the operations, the AFFILIATE must make sure that the “links” between the AFFILIATE’s Website and the EELITE EQUESTRIAN Website are properly configured. EELITE EQUESTRIAN will not be responsible for losses incurred as a result of bad formatting of the links or due to their maintenance, which is the responsibility of the AFFILIATE.
• 8.5. EELITEEQUESTRIAN is responsible for the payment of commissions, as set out in this instrument.
• 8.6. As provided for in this instrument, EELITE EQUESTRIAN is also solely responsible for processing purchases and services purchased from the link with the AFFILIATE’s website, for the delivery of products within the terms and conditions set out on its website, for the consumption relationship that establish as a result of the access made by users and visitors to the AFFILIATE’s website, being responsible for any judicial or administrative demand that arises from this consumption relationship, keeping the AFFILIATE immune from any interrogation.
• 8.6.1. Due to the foregoing, any and all claims, in judicial or extrajudicial proceedings presented against the AFFILIATE, alleging violation of any rights of third parties or infringement of any legal or contractual provision, related to the consumption relationship established directly with EELITE EQUESTRIAN shall communicated immediately by the AFFILIATE, and EELITE EQUESTRIAN agrees, from now on, to assume the witness defense of the AFFILIATE.
• 8.7. EELITE EQUESTRIAN will not be responsible for interruptions or errors that occur in the transmission of data via the Internet.

 

9. TERM, RESOLUTION, TERMINATION:

• 9.1. This agreement will remain in force for an indefinite period, counting from the AFFILIATE’s acceptance of the Program.
• 9.1.1. At any time, either party may terminate this agreement by simply communicating it to the other party in writing (e-mail).
• 9.1.1.1. Being EELITE’s EQUESTRIAN initiative to terminate, it must forward communication to the AFFILIATE at least 5 (five) days in advance. If the termination initiative comes from the AFFILIATE, the contract will be considered terminated upon receipt of the communication.
• 9.1.2. Communications made by email will be considered valid as long as they are forwarded to the parties’ email addresses, which are:

1. a) for EELITE EQUESTRIAN- shop@eelite-equestrian.com
2. b) for the AFFILIATE – address registered in the Program.

• 9.2. In addition to the option of termination assured above, this agreement will be immediately terminated, regardless of any notification to the AFFILIATE, in the following cases:

1. a) for breach by the AFFILIATE of any of the terms of this agreement, the EELITE EQUESTRIAN Site or Program Policies, applicable laws and regulations, including consumer protection rules;
2. b) practice by the AFFILIATE of any acts that may imply commercial or institutional discredit to EELITE EQUESTRIAN.
3. c) in case of bankruptcy, the judicial recovery plan is granted or, at EELITE’s EQUESTRIAN discretion, if the AFFILIATE no longer has the technical, commercial or financial competence that led to the acceptance of its registration in the Program.

• 9.3. When the agreement between the parties is terminated for any reason, the commissions eventually due to the AFFILIATE will be paid in the manner and within the terms set forth in this agreement, observing, in particular, the provisions contained in clauses four and five.

 

10. GENERAL PROVISIONS

• 10.1. The Parties mutually undertake to ensure the confidentiality of all trade secrets, technical knowledge and other information that they become aware of as a result of the business relationship referred to in this agreement, not being able to use any of this confidential information , unless expressly authorized to do so by its respective owner. Thus, each party shall ensure that its partners, affiliated companies, administrators, employees and/or any other persons under its responsibility (directly or indirectly) keep all the terms and conditions of this Agreement confidential.
• 10.2. All notices and other communications required or permitted herein will be in writing and will be deemed to have been duly transmitted when delivered to the recipient or by electronic mail (e-mail).
• 10.3. The omission or tolerance of the Parties, in demanding strict compliance with the terms and conditions of this Agreement, will not constitute novation or waiver, nor will it affect their rights, which may be exercised at any time.
• 10.4. This Agreement constitutes the entire agreement between the Parties, prevailing over any other agreement, verbal or written, previously established.
• 10.5. The AFFILIATE declares that it has evaluated and accepts its participation in the EELITE EQUESTRIAN Affiliate Program and agrees to all the terms and conditions hereof. It also acknowledges that EELITE EQUESTRIAN may, at any time, request references from the AFFILIATE, as well as operate in partnership with other entities and individuals operating in the same business area.

By accessing this website and/or providing your personal data, the user declares to know and accept the terms of the Conditions of Use and the Privacy Policy. Therefore, if you do not agree with all the conditions, you should not use this website.

Both browsing through the website and its subdomains and purchasing any product at these addresses presupposes acceptance of these Terms of Use and the General Conditions of Sale on this page.

TERMS OF USE

The user undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using the website for activities contrary to the law, morals and good customs, or the rights and interests of third parties. The user must refrain from obtaining information and contents accessible through the website.

 

INTELLECTUAL PROPERTY

All iconographic, text, technological and other content elements present on our website are the property of Eelite Equestrian and are protected by Intellectual Property Law. Therefore, the use, reproduction, copying and dissemination by other means of logos, texts, images and videos on this website is subject to prior authorization in this regard. It is only allowed to use the contents of the site for personal purposes. No part of the website may be reproduced for the purpose of being commercialized or distributed for commercial purposes.

 

INFORMATION ABOUT PRODUCTS AND PRICES

On the eelite-equestrian.com website and its sub-domains we have information on the essential characteristics of our products through detailed technical descriptions and photographs that illustrate our products, following the best parameterization of product presentation policies.

Product colors may vary and not be exact, as they depend on the monitor and technologies used. Eelite Equestrian is not responsible for the inaccuracy resulting from the above statement.

The prices of all products listed on our website eelite-equestrian.com and its subdomains are shown in euros. In the final consumer area, the prices mentioned include taxes and fees in force. In the reseller area, the prices mentioned correspond to the price without taxes and fees.

The prices and sales presented on the eelite-equestrian.com website may oscillate. The products shown are limited to existing stock and may be unavailable at the time of purchase.

 

PRODUCT SHIPPING COSTS

For your and our safety, all shipments of products ordered in our online store are sent by registered or express CTT or Fedex courier method.

The shipping service costs are the responsibility of the user / customer, and are added to the total value of the selected products. The user will always be informed of these costs before confirming his order and completing the purchase process.

The prices and products available on eelite-equestrian.com are only valid for purchase orders made through the website, and may not coincide with the prices charged in the store.

 

PURCHASE – PAYMENT METHODS

Purchasing through the website is an intuitive experience, while at the same time meeting the high security standards of online shopping. Shopping on eelite-equestrian.com and its subdomains adheres to verified security protocols.
In the field of the online store it is possible to pay by these means:
ATM: make the payment based on the data present in the ATM reference generated at the time of purchase.
Transfer: You can use your account and make the transfer online or you can go to an ATM. You must select transfers option.

 

ORDER TRACKING

Orders placed eelite.equestrian.com can be delivered every day of the week. The shipping cost may vary depending on the selected service, the origin of the item and its destination.
The shipping in much of Europe: delivery in 2-4 days. Rest of the world: delivery in 3-10 days. You can track your order with the tracking number generated by the courier company.
Delivery times are set from the time your package is shipped and should only be used as a guide. Eelite Equestrian cannot be held responsible for customs delays or failed payments, although we always try to reduce any possible delays.
Depending on your location, our orders may be delivered by different courier services such as CTT, UPS, FedEx, TNT or GLS.

 

RESPONSABILITY

Eelite cannot guarantee the absence of virus or similar elements in electronic documents and files stored on its computer system and on its website, so it cannot be held responsible for any damage caused and derived from the possible presence of virus or other similar elements.

 

LAW AND JURISDICTION

These General Conditions of Use and Sale are governed by Portuguese Law. The resolution of any dispute arising from the interpretation and execution of these General Conditions will be subject to Portuguese law and courts, with express waiver of any others.

 

CICAP – CONSUMPTION AND ARBITRATION INFORMATION CENTER

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution entity for consumption: CICAP – Centro de Informação de Consumo e Arbitragem do Porto
Consumer Arbitration Court, Rua Damião de Góis, 31 Loja 6 4050-225 Porto
Tel. 225508349 – 225026109
Fax. 225026109

TERMS OF USE

The user undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using the website for activities contrary to the law, morals and good customs, or the rights and interests of third parties. The user must refrain from obtaining information and contents accessible through the website.

 

INTELLECTUAL PROPERTY

All iconographic, text, technological and other content elements present on our website are the property of Eelite Equestrian and are protected by Intellectual Property Law. Therefore, the use, reproduction, copying and dissemination by other means of logos, texts, images and videos on this website is subject to prior authorization in this regard. It is only allowed to use the contents of the site for personal purposes. No part of the website may be reproduced for the purpose of being commercialized or distributed for commercial purposes.

 

INFORMATION ABOUT PRODUCTS AND PRICES

On the eelite-equestrian.com website and its sub-domains we have information on the essential characteristics of our products through detailed technical descriptions and photographs that illustrate our products, following the best parameterization of product presentation policies.

Product colors may vary and not be exact, as they depend on the monitor and technologies used. Eelite Equestrian is not responsible for the inaccuracy resulting from the above statement.

The prices of all products listed on our website eelite-equestrian.com and its subdomains are shown in euros. In the final consumer area, the prices mentioned include taxes and fees in force. In the reseller area, the prices mentioned correspond to the price without taxes and fees.

The prices and sales presented on the eelite-equestrian.com website may oscillate. The products shown are limited to existing stock and may be unavailable at the time of purchase.

 

PRODUCT SHIPPING COSTS

For your and our safety, all shipments of products ordered in our online store are sent by registered or express CTT or Fedex courier method.

The shipping service costs are the responsibility of the user / customer, and are added to the total value of the selected products. The user will always be informed of these costs before confirming his order and completing the purchase process.

The prices and products available on eelite-equestrian.com are only valid for purchase orders made through the website, and may not coincide with the prices charged in the store.

 

PURCHASE – PAYMENT METHODS

Purchasing through the website is an intuitive experience, while at the same time meeting the high security standards of online shopping. Shopping on eelite-equestrian.com and its subdomains adheres to verified security protocols.
In the field of the online store it is possible to pay by these means:
ATM: make the payment based on the data present in the ATM reference generated at the time of purchase.
Transfer: You can use your account and make the transfer online or you can go to an ATM. You must select transfers option.

 

ORDER TRACKING

Orders placed eelite.equestrian.com can be delivered every day of the week. The shipping cost may vary depending on the selected service, the origin of the item and its destination.
The shipping in much of Europe: delivery in 2-4 days. Rest of the world: delivery in 3-10 days. You can track your order with the tracking number generated by the courier company.
Delivery times are set from the time your package is shipped and should only be used as a guide. Eelite Equestrian cannot be held responsible for customs delays or failed payments, although we always try to reduce any possible delays.
Depending on your location, our orders may be delivered by different courier services such as CTT, UPS, FedEx, TNT or GLS.

 

RESPONSABILITY

Eelite cannot guarantee the absence of virus or similar elements in electronic documents and files stored on its computer system and on its website, so it cannot be held responsible for any damage caused and derived from the possible presence of virus or other similar elements.

 

LAW AND JURISDICTION

These General Conditions of Use and Sale are governed by Portuguese Law. The resolution of any dispute arising from the interpretation and execution of these General Conditions will be subject to Portuguese law and courts, with express waiver of any others.

 

CICAP – CONSUMPTION AND ARBITRATION INFORMATION CENTER

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution entity for consumption: CICAP – Centro de Informação de Consumo e Arbitragem do Porto
Consumer Arbitration Court, Rua Damião de Góis, 31 Loja 6 4050-225 Porto
Tel. 225508349 – 225026109
Fax. 225026109

PAYMENT METHODS

Purchasing through the website is an intuitive experience, while at the same time meeting the high security standards of online shopping. Shopping on eelite-equestrian.com and its subdomains adheres to verified security protocols.
In the field of the online store it is possible to pay by these means:
ATM: make the payment based on the data present in the ATM reference generated at the time of purchase.
Transfer: You can use your account and make the transfer online or you can go to an ATM. You must select transfers option.                                 Visa or Mastercard: You can purchase by using your bank card information.

For a different method, do not hesitate to contact us: shop@eelite-equestrian.com

What is a cookie?

Cookies are files that store information on the website user’s hard drive or browser, allowing that website to recognize you and know that you have visited it before. This feature allows you to monitor and analyze the use of a website and, at the same time, provide a better user experience.

 

What cookies do we use?

Session cookies: they store a unique and random identification that makes it possible to identify an individual session. They only remain active during your visit, being deleted after closing the browser.

User experience cookies: save your preferences to improve your experience on future visits.

Statistical cookies: store anonymous data about the use of our website, so that we can analyze and improve the service provided. We use Google Analytics to record website traffic.

The cookies we use on our websites respect anonymity and are not used to collect any personal information.

 

Can I disable the use of cookies?

Yes, cookies can be disabled in your browser, however, by disabling cookies, some web services may stop working properly, affecting, partially or totally, website navigation.

If you want to block or delete cookies, you can do so by modifying your browser settings.

Alternative Dispute Resolution – Consumers

In accordance with the provisions of article 18 of Law n.º 144/2015, 8 de Setembro., Eelite Equestrian informs its customers that they will be able to consult the complete list and contact details of the Consumer Dispute Alternative Resolution Entities (RAL Entities) on the Consumer Directorate-General’s electronic address, available at https://www.consumidor.pt/, available in Portugal.

Law no. 144/2015, of 8 September, which transposes Directive 2013/11/EU, of the European Parliament and of the Council, of 21 May, on alternative consumer dispute resolution and which establishes the framework of the extrajudicial resolution mechanisms of consumer disputes, creates the Consumer Arbitration Network in Portugal.

 

What is Alternative Consumer Dispute Resolution and what are Alternative Consumer Dispute Resolution Entities?

Alternative Consumer Dispute Resolution (RAL) covers mediation, conciliation and arbitration.

The RAL entities are the entities authorized to carry out the mediation, conciliation and arbitration of consumer disputes in Portugal that must be included in the list of RAL entities provided for by Law no. 144/2015.

They are independent entities, with specialized personnel, who, impartially, on the one hand, help the consumer and the company to reach an amicable solution through mediation or conciliation or, on the other hand, if this agreement is not reached, allow a decision to be taken by arbitrators in a simple and quick process, through arbitration.

 

When can I resort to out-of-court dispute resolution through an ADR entity?

You should always contact the supplier first to try to resolve the issue. If you do not reach an agreement, you can start the process against the supplier with an ADR entity, provided that:

– Respect contractual obligations resulting from contracts of purchase and sale or provision of services;

– The contract is concluded between a supplier of goods or service provider and consumers established and resident, respectively, in Portugal and in the European Union.

 

What are the Alternative Dispute Resolution entities for Consumer disputes and which ones can I turn to because of a dispute regarding my contract with Eelite Equestrian ?

The Directorate-General for Consumers is the national authority responsible for organizing the registration and dissemination of the list of ADR entities.

Therefore, you should consult www.consumidor.pt for the updated list of ADR entities, as well as the types of dispute covered.

Eelite Equestrian, in accordance with the provisions of Law no. of legally authorized consumer dispute arbitration centers.

Returns Policy

It is possible to return your article/articles within 14 days, starting from the day your order was delivered.

The products must be return  undamaged and unused, with all the tags attached in the original position, the original packaging included and all original protections/items as you received.

To return footwear it cannot have any damage or marks in the soles and it must have the original box also without damage.

Personalized or made-to-order products cannot be returned as it have been created with your specification, unless the product arrives damaged when delivered.

Some care and cleaning products may have flammable substances that may pose a risk during storing, handling, or transportation. Due to the nature of these items, we are not able to accept returns of this kind of products.

Returns that do not meet our policy will not be accepted. We monitor the number of returns and reserve the right to close your Eelite Equestrian account or restrict future orders if your return behaviour is in breach of our Returns Policy.

For a better experience, you can send all your questions to our email: shop@eelite-equestrian.com

1. SCOPE

Eelite Equestrian, Lda., hereinafter referred to as Eelite Equestrian, establishes this Privacy Policy (PP) to inform its customers and users of the general privacy rules for the processing of personal data that it collects and treats strictly compliance with the Personal Data Protection Law.

Eelite Equestrian respects the best practices in the field of security and protection of personal data, having implemented and in continuous evolution, adequate measures to protect the data of its customers, employees and third parties.

The rules provided in this PP include the provisions on the protection and processing of personal data, provided for in the contracts entered into with Eelite Equestrian, as well as the rules provided for in the Terms and Conditions of Service that regulate our services.

This PP applies exclusively to the collection and processing of personal data carried out by Eelite Equestrian.

Links to other websites that are not Eelite Equestrian may be found. In these cases, Eelite Equestrian is not responsible for the collection and processing of personal data carried out on those websites, and therefore this PP does not apply to them.

2. Acceptance

This Privacy Policy (PP) applies to the use of our websites or the purchase of products and services on Eelite Equestrian. By using or contracting our services, the user or customer acknowledges and accepts the conditions set out herein. In this way, by making your personal data available, you are authorizing its collection, use and disclosure, when applicable, and in accordance with the rules defined herein.

3. What is Personal Data

Personal data means any information, of any nature and regardless of the respective support, relating to an identified or identifiable natural person (a person who can be identified directly or indirectly is considered identifiable, namely by reference to an identification number or a one or more specific elements of their physical, physiological, psychological, economic, cultural or social identity).

4. Entity responsible for the processing of personal data

Eelite Equestrian is the entity responsible for the collection and processing of personal data, and the data collected, the means of treatment and purposes of use are defined by it and in the context of the services contracted by the customer.

5. Personal data collected

Within the scope of our activity, services or products contracted by the customer, we collect and process the personal data necessary for the provision of services and the execution of our commercial activity.

6. Collection of personal data

We collect personal data, by telephone, through written contact forms or on our websites, by subscribing to our newsletters, at events, training and always with the customer’s consent. Whenever you hire a service or product at Eelite Equestrian, you will be asked for data for legal purposes and those necessary for contracting that service or product.
Some of the data collected is mandatory. In case of missing data, Eelite Equestrian will not accept the order, and the customer will be informed about the missing data for the service to be active.
The personal data collected are processed by computer and in strict compliance with the legislation for the protection of personal data, being stored in specific databases created for this purpose. Under no circumstances will the data collected be used for any purpose other than that for which consent was given by the data subject.

7. Purposes of processing personal data

Thee personal data collected with your consent are intended for the management of the contractual relationship, provision of services, adaptation of services to the needs and interests of Customers, information and marketing actions.

8. Preservation of personal data

In cases where there is no specific legal requirement, the data collected will be kept for the period necessary for the purposes for which they were collected or processed, or for the period of time authorized by the National Data Protection Commission, after which they will be eliminated.

9. Access, rectification or opposition to the processing of your personal data

Under the terms of the Personal Data Protection Law, the data subject is guaranteed the right to access, update, rectify or delete their personal data, at any time, as well as the right to oppose the use of the data provided for purposes of marketing. You can exercise your right through our website, available at https://www.eelite-equestrian.com or by emailing shop@eelite-equestrian.com.

10. Security measures for personal data on Eelite Equestrian

Several rules were implemented at an organizational and technical level, against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment.

Our employees are under a commitment of confidentiality and secrecy, and cannot use their data registered in our systems for any purpose other than those defined at the time of their collection.

On all our websites, the personal data collection forms house encrypted browser sessions. The data collected is stored in our systems, where security measures persist, which we believe are essential for their protection.

11. Communication of data to third parties

As part of our activity, we may use third parties to provide certain services. In some cases, for the correct provision of these services, it will be necessary for third parties to have access to our customers’ personal data. Whenever this happens, they must act in accordance with the Data Protection Law and in compliance with this PP.

12. Changes

Eelite reserves the right, at any time, to make readjustments or changes to this document, and these changes will be duly publicized on Eelite Equestrian websites.

13. Entity responsible for the processing of personal data

Eelite Equestrian, Lda., known as Eelite Equestrian, with address at Mata do Duque, 1 Lote 2A, Vale do Pau Queimado, 2130-124 Benavente, Portugal

For clarification, doubts or questions, please use the following contact: shop@eelite-equestrian.com .

SHIPPING SERVICE

Orders placed eelite.equestrian.com can be delivered every day of the week. The shipping cost may vary depending on the selected service, the origin of the item and its destination.

The shipping in much of Europe: delivery in 2-4 days.

Rest of the world: delivery in 3-10 days.

You can track your order with the tracking number generated by the courier company.
Delivery times are set from the time your package is shipped and should only be used as a guide. Eelite Equestrian cannot be held responsible for customs delays or failed payments, although we always try to reduce any possible delays.
Depending on your location, our orders may be delivered by different courier services such as CTT, UPS, FedEx, TNT or GLS.